Internal Community Management/Community Manager Tasks
The following tasks help community managers to start, operate, and develop a community. Altogether there are 24 tasks that according to an individual community can be more or less relevant or not relevant at all.
Start a Community
No. | What | How |
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1 | Plan Community strategically (1/4)
Create a community concept using the community canvas. Develop a community roadmap and get agreement of your superiors. |
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2 | Plan Community strategically (2/4)
Create a structure for your community (e.g. frontpage) and publish a community profile (incl. short description) for members and interested party of your community. |
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3 | Plan Community strategically (3/4)
Organize a kick-off meeting and concretize goals and activities together with the initial members. |
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4 | Plan Community strategically (4/4)
Establish a core member group and delegate tasks. |
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Operate a Community
5 | Acquire, support, and moderate members (1/6)
Verschicken Sie Beitrittseinladungen und präsentieren Sie ihre Idee in Meetings. |
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6 | Acquire, support, and moderate members (2/6)
Begrüßen Sie neue Mitglieder und lassen diese sich vorstellen. |
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7 | Acquire, support, and moderate members (3/6)
Würdigen Sie aktive Mitglieder. |
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8 | Acquire, support, and moderate members (4/6) |
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9 | Acquire, support, and moderate members (5/6)
Reagieren Sie schnell auf Beiträge von Mitgliedern – z.B. antworten, kommentieren, liken. |
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10 | Acquire, support, and moderate members (6/6)
Helfen Sie Mitgliedern bei der Nutzung der technischen Infrastruktur. |
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11 | Create content & stimulate interaction (1/6)
Verfassen Sie gemeinsam Dokumente zu einem bestimmten Thema – z.B. ein Protokoll, eine Agenda, ein Projektbericht. |
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12 | Create content & stimulate interaction (2/6)
Teilen Sie interessante Informationen. |
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13 | Create content & stimulate interaction (3/6)
Erstellen Sie Umfragen um die Meinungen der Mitglieder zu sammeln. |
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14 | Create content & stimulate interaction (4/6)
Schreiben Sie (Newsletter / zusammenfassende Beiträge) um die jüngsten Community Aktivitäten zu rekapitulieren (Aktivitäten, Treffen). |
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15 | Create content & stimulate interaction (5/6)
Stellen Sie Fragen nach:
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16 | Create content & stimulate interaction (6/6)
Initiieren Sie Ideensammlungen und motivieren Mitglieder daran teilzunehmen. |
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17 | Host community events
Veranstalten Sie regelmäßig physische Treffen um die Mitglieder zu vernetzen. |
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18 | Promote community (1/2)
Versuchen Sie Unterstützung aus dem Management für Ihre Community zu bekommen. |
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19 | Promote community (2/2)
Kommunizieren Sie Erfolgsgeschichten und Aktivitäten Ihrer Community in Meetings, Newslettern, im Intranet, im sozialen Netzwerk. |
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Develop a Community
20 | Monitor Community (1/5)
Track the key indicators of the community. |
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21 | Monitor Community (2/5)
Create pollings and questionairs to get feedback of community members according usage patterns and generated value. |
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22 | Monitor Community (3/5)
Answer questions contained in the community check. |
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23 | Monitor Community (4/5)
Administer content of your community. |
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24 | Monitor Community (5/5)
Evaluate data from community monitoring together with the core members regulary and adapt community canvas and community profile. |
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