Internal Community Management/Community Manager Tasks

The following tasks help community managers to start, operate, and develop a community. Altogether there are 24 tasks that according to an individual community can be more or less relevant or not relevant at all.

Start a Community

No.	What	How
1	Plan Community strategically (1/4) Create a community concept using the community canvas. Develop a community roadmap and get agreement of your superiors.	Use templates (Community Canvas, Community Roadmap) Meeting
2	Plan Community strategically (2/4) Create a structure for your community (e.g. frontpage) and publish a community profile (incl. short description) for members and interested party of your community.	Create a community frontpage Use templates (Community Profile)
3	Plan Community strategically (3/4) Organize a kick-off meeting and concretize goals and activities together with the initial members.	Meeting
4	Plan Community strategically (4/4) Establish a core member group and delegate tasks.	Meeting

Operate a Community

5	Acquire, support, and moderate members (1/6) Send invitations and present the community idea in meetings.	Invite people and grant access Meeting
6	Acquire, support, and moderate members (2/6) Send welcome message to new members and let them introduce themselfes.	Start discussion thread
7	Acquire, support, and moderate members (3/6) Appreciate active members.	Like-Function @mention-Function (in Posts) Comments
8	Acquire, support, and moderate members (4/6) Moderate emerging conflicts and problems.	Create comments Face-2-Face Conversation Communicate via email (backchannel)
9	Acquire, support, and moderate members (5/6) React to posts of members fastly (e.g. replys, comments, likes)	Reply Comment Like-Function
10	Acquire, support, and moderate members (6/6) Support community members to use the technical infrastructure.	Meeting Face-2-Face Conversation
11	Create content & stimulate interaction (1/6) Create a document together with the community (e.g. protocol, agenda, report).	Create document
12	Create content & stimulate interaction (2/6) Share interesting content with the community.	Create blog post Share-Function
13	Create content & stimulate interaction (3/6) Create survey to collect community member's opinion.	Conduct survey
14	Create content & stimulate interaction (4/6) Create newsletters or summarys to recap current community activities (e.g. meetings).	Create blog post Email (just a teaser linked to blog post)
15	Create content & stimulate interaction (5/6) Ask a question regarding: A solution for a problem Personal opinion on a topic Experience for an incident	Start discussion
16	Create content & stimulate interaction (6/6) Start an idea crowdsourcing and motivate community members to participate.	Ideation tools One blog post per idea
17	Host community events Host community meetups on a regular basis to link community members with each other.	Community meetup Creat blog post
18	Promote community (1/2) Find a management sponsor for your community.	Meeting Face-2-Face Conversation
19	Promote community (2/2) Communicate success stories and activities of the community in meetings, newsletters, intranet, and social network.	Create blog post in publich area Meeting Face-2-Face Conversation

Develop a Community

20	Monitor Community (1/5) Track the key indicators of the community.	Evaluate system statistics
21	Monitor Community (2/5) Create pollings and questionairs to get feedback of community members according usage patterns and generated value.	Perform survey Provide questions as discussion thread
22	Monitor Community (3/5) Answer questions contained in the community check.	Create document
23	Monitor Community (4/5) Administer content of your community.	Delete content Move content Cultivate folders and categories
24	Monitor Community (5/5) Evaluate data from community monitoring together with the core members regulary and adapt community canvas and community profile.	Create/Update document Meeting