The Total Economic Impact Of Microsoft Viva

Aus Copedia

Hybride Arbeitsmodelle werden zunehmend zur Norm, was neue Herausforderungen Unternehmen stehen vor neuen Herausforderungen, wenn es darum geht, Mitarbeiter zu motivieren und zu die zunehmend verstreut und abgelenkt sind. Microsoft Viva schafft integrierte digitale Mitarbeitererfahrungen, die sich auf die Zukunft der Arbeit konzentrieren und die Entwicklung, Zielsetzung, Wohlbefinden und Verbundenheit. Dies verbessert die Mitarbeiter Leistung und Produktivität der Mitarbeiter und erhöht die Mitarbeiterbindung.[1]

Kernaussagen

Quantifizierbare Vorteile:

  • Reduces onboarding time-to-full-productivity by 50%. The Viva suite enables faster ramp-up by surfacing the most critical information and contacts for new hires in the flow of their work. In addition, leveraging analytical insights allows organizations to optimize their onboarding process. Over three years, accelerated onboarding is worth almost $10.5 million to the composite organization.
  • Improves productivity via a 75% reduction in content and expert discovery effort. Existing employees benefit from facilitated access to content and people. By integrating the most relevant resources into the flow of work, employees spend less time searching for what they need to perform tasks. This reduction in search effort is worth a three-year PV of $9.3 million to the composite organization.
  • Improves employee retention. Viva helps reduce employee attrition by identifying at-risk populations, focusing on well-being, and fostering a sense of belonging and accomplishment among the workforce. For the three years of this analysis, improved employee retention is worth $13.1 million to the composite organization.
  • Provides time savings for operations team members. HR, learning and development (L&D), EX, and IT can all realize time savings with the Viva suite. This recaptured time ties to activities such as creating, curating, and disseminating content; integrating and managing multiple systems; ensuring proper security and compliance; and responding to relevant employee queries. Over three years, time savings for operations teams are worth almost $1.5 million to the composite organization.
  • Improves business outcomes and incremental revenue. The Viva suite enables employee productivity, increased innovation, and faster time-to-market. The composite organization realizes $1.8 million in additional revenue each year with Viva. This has a bottomline impact, with an operating margin applied, of $1.6 million over the three years.

Nicht-quantifizierbare Vorteile:

  • Improved employee satisfaction and wellbeing. Undergirding the quantified benefits is an increased sense of belonging and accomplishment among employees with Viva. This translates to improved employee satisfaction, engagement, and well-being.
  • Easier security and compliance. Privacy is a core tenet of Viva, including regulatory differences across geographies. Viva also addresses issues such as retention at the employee population level, not the individual level, to help respect privacy regulations.
  • Enhanced analytics and insights. The Viva suite is AI-powered and data-driven, delivering insights and recommendations around resources, ways of working, and OKRs. Employees can make better and faster decisions, which helps boost productivity, well-being, retention, revenue, and margin.
  • Interoperability with other Microsoft solutions. Viva works across Microsoft 365, Microsoft Teams, and third-party apps, so employees can engage within the flow of their work. Viva also integrates with Microsoft Graph for workplace data and insights. Additionally, Viva is built on Microsoft 365, which extends the platform for developing custom business solutions.

Kosten:

  • Viva licenses totaling $2 million. Licenses for the Microsoft Viva suite cost $9 per user per month. These licenses provide access to all the capabilites and apps: Viva Connections, Viva Learning, Viva Insights, Viva Topics, and Viva Goals.
  • Professional services costs totaling $2.5 million. The composite organization engages Microsoft partners for assistance with optimizing employee experiences, implementing and integrating Viva into their environment, creating training materials, and maintaining the platform on an ongoing basis.
  • Training totaling $1.3 million. Each employee spends 3 hours in training on Viva. This cost represents lost productivity for that time.
  • Internal effort totaling $2.6 million. Forrester models 10 FTEs (a mix of business, HR, EX, and IT users) for a six-month implementation effort. Five FTEs are involved in ongoing activities such as managing and rolling out new features within Viva, making improvements to user experiences, managing governance over content curation and dissemination, and integrating an increasing number of third-party applications and systems of record. The representative interviews and financial analysis found that a composite organization experiences benefits of $35.9 million over three years versus costs of $8.4 million, adding up to a net present value (NPV) of $27.5 million and an ROI of 327%.

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Einzelnachweise