APQC Process Classification Framework

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APQC's Process Classification FrameworkSM (PCF) is a taxonomy of cross-functional business processes intended to allow objective comparison of organizational performance within and among organizations.

Das "Framework for Process Improvement" definiert 12 Prozesse auf oberster Ebene:

  1. Develop Vision and Strategy
  2. Design and Develop Products and Services
  3. Market and Sell Products and Services
  4. Deliver Products and Services
  5. Manage Customer Service
  6. Develop and Manage Human Capital
  7. Manage Information Technology and Knowledge
  8. Manage Financial Resources
  9. Acquire, Construct, and Manage Property
  10. Manage Environmental Health and Safety
  11. Manage External Relationships
  12. Manage Improvement and Change