APQC Process Classification Framework: Unterschied zwischen den Versionen
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APQC's Process Classification FrameworkSM (PCF) is a taxonomy of cross-functional business processes intended to allow objective comparison of organizational performance within and among organizations. | APQC's Process Classification FrameworkSM (PCF) is a taxonomy of cross-functional business processes intended to allow objective comparison of organizational performance within and among organizations. | ||
Aktuelle Version vom 17. November 2017, 14:16 Uhr
APQC's Process Classification FrameworkSM (PCF) is a taxonomy of cross-functional business processes intended to allow objective comparison of organizational performance within and among organizations.
Das "Framework for Process Improvement" definiert 12 Prozesse auf oberster Ebene:
- Develop Vision and Strategy
- Design and Develop Products and Services
- Market and Sell Products and Services
- Deliver Products and Services
- Manage Customer Service
- Develop and Manage Human Capital
- Manage Information Technology and Knowledge
- Manage Financial Resources
- Acquire, Construct, and Manage Property
- Manage Environmental Health and Safety
- Manage External Relationships
- Manage Improvement and Change
